filplay Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and filplay ("filplay," "we," "us," or "our"), governing your access to and use of the filplay website located at filplay.net, including all associated subdomains, mobile applications, and services (collectively, the "Platform").

By creating a filplay account, accessing the Platform, or participating in any game or promotion offered by filplay, you confirm that:

• You have read and understood these Terms in full;
• You agree to be legally bound by these Terms and any future amendments;
• You meet all eligibility requirements set out in Section 2;
• You are acting on your own behalf and not on behalf of any third party.

These Terms should be read in conjunction with filplay's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

Eligibility

Access to and use of the filplay Platform is restricted to individuals who satisfy all of the following eligibility criteria:

1. Age: You must be at least twenty-one (21) years of age. filplay strictly complies with PAGCOR regulations, which set the minimum gambling age at 21 in the Philippines. filplay reserves the right to request proof of age at any time and to suspend accounts pending age verification.
2. Jurisdiction: You must be physically located in a jurisdiction where online gambling is lawful. It is your sole responsibility to ensure that your use of filplay complies with all applicable local, national, and international laws.
3. Legal Capacity: You must have full legal capacity to enter into a binding contract under Philippine law or the laws of your jurisdiction of residence.
4. Not Self-Excluded: You must not be subject to any self-exclusion order, whether voluntary or imposed by filplay or any regulatory authority.
5. Not a Prohibited Person: You must not be an employee, contractor, director, officer, or agent of filplay, or an immediate family member of any such person.

filplay reserves the right to refuse registration or suspend any account where eligibility cannot be confirmed or where eligibility criteria are no longer met.

Account Registration and Security

To access real-money features on filplay, you must register a player account. The following conditions apply to all filplay accounts:

• One Account Per Person: Each individual may hold only one (1) filplay account. The creation of multiple accounts by the same individual is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all associated balances.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, Philippine mobile number, and valid email address. Providing false or misleading information is a material breach of these Terms.
• KYC Verification: filplay is required to conduct Know Your Customer (KYC) verification in accordance with Philippine anti-money laundering regulations. You agree to provide any documentation requested by filplay for this purpose, including but not limited to a government-issued Philippine ID, proof of address, and source of funds documentation.
• Account Security: You are solely responsible for maintaining the confidentiality of your filplay login credentials, including your password and any one-time passwords (OTPs) sent to your registered mobile number. You must notify filplay immediately if you suspect unauthorized access to your account.
• Account Non-Transferability: Your filplay account is personal to you and may not be transferred, sold, or assigned to any third party under any circumstances.

Deposits and Withdrawals

filplay supports the following payment methods for deposits and withdrawals by Philippine-based players: GCash, PayMaya (Maya), and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit cards issued by Philippine banks.

The following conditions apply to all financial transactions on filplay:

• Own Funds Only: You may only deposit funds that belong to you. Depositing funds on behalf of another person, or using payment methods not registered in your own name, is strictly prohibited.
• Minimum Deposit Amounts: Minimum deposit amounts are specified on the filplay cashier page and may vary by payment method. filplay reserves the right to amend minimum and maximum transaction limits at any time.
• Withdrawal Processing: Withdrawal requests are processed within the timeframes published on the filplay cashier page. filplay may require additional verification before processing any withdrawal. Withdrawals will only be made to a payment method registered in your own name.
• Currency: All transactions on filplay are conducted in Philippine Peso (PHP / ₱). filplay is not responsible for any currency conversion fees charged by your bank or payment provider.
• Chargebacks: Initiating a chargeback or payment reversal against a filplay deposit is a material breach of these Terms. filplay reserves the right to suspend your account and recover any funds subject to a chargeback.

Bonuses and Promotions

filplay offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general conditions, as well as any specific terms published alongside each individual promotion:

• Wagering Requirements: Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier will be stated in the specific promotion terms.
• One Bonus Per Player: Unless otherwise stated, each player is entitled to claim each promotion once only. Attempting to claim a promotion multiple times through duplicate accounts or other means constitutes bonus abuse.
• Bonus Abuse: filplay employs automated and manual systems to detect bonus abuse, including but not limited to: creating multiple accounts, using VPNs to circumvent geographic restrictions, placing offsetting bets, or exploiting software errors. Confirmed bonus abuse will result in forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.
• Expiry: Bonus funds and free spins expire within the timeframe specified in the relevant promotion. Expired bonuses cannot be reinstated.
• filplay's Discretion: filplay reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to any obligations already incurred by players in good faith.

Game Rules and Fair Play

All games available on the filplay Platform are governed by individual game rules published within each game interface. By participating in any game, you agree to be bound by the applicable game rules. The following general principles apply across all filplay games:

• Random Number Generation: All filplay casino games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. filplay's RNG systems are subject to periodic independent audits.
• Malfunction Voids Play: In the event of a technical malfunction, software error, or connectivity failure during gameplay, filplay reserves the right to void affected game rounds and refund the relevant stakes. filplay's decision in such matters is final.
• Disputed Results: If you believe a game result is incorrect, you must notify filplay's customer support within seventy-two (72) hours of the disputed event. filplay will investigate and provide a final determination within a reasonable timeframe.
• Collusion and Cheating: Any attempt to collude with other players, use automated software (bots), exploit software vulnerabilities, or otherwise gain an unfair advantage is strictly prohibited and will result in immediate account suspension and forfeiture of all balances.

Prohibited Conduct

The following conduct is strictly prohibited on the filplay Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Registering or using the Platform if you are under 21 years of age;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Creating or operating more than one filplay account;
• Using the Platform for any money laundering, fraud, or other illegal financial activity;
• Attempting to reverse-engineer, decompile, or tamper with any filplay software or system;
• Using automated scripts, bots, or artificial intelligence tools to interact with the Platform;
• Harassing, threatening, or abusing filplay staff or other players;
• Accessing the Platform from a jurisdiction where online gambling is prohibited by law;
• Sharing your account credentials with any third party or allowing any third party to use your account.

Intellectual Property

All content on the filplay Platform, including but not limited to text, graphics, logos, game assets, software, audio, video, and the overall design and layout of the Platform ("filplay Content"), is the exclusive property of filplay or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the filplay Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any filplay Content without the prior written consent of filplay.

Limitation of Liability

To the maximum extent permitted by applicable Philippine law, filplay's total liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount deposited by you into your filplay account in the thirty (30) days immediately preceding the event giving rise to the claim.

filplay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Platform, even if filplay has been advised of the possibility of such damages.

filplay does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the Platform at your own risk.

Responsible Gaming

filplay is committed to promoting responsible gaming and player wellbeing. The following tools and policies are available to all filplay players:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your filplay account at any time via the account settings page.
• Session Time Limits: You may set limits on the duration of your gaming sessions to help manage your play time.
• Self-Exclusion: You may request a temporary or permanent self-exclusion from the filplay Platform by contacting customer support. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: filplay provides periodic on-screen reminders of the time elapsed during your gaming session.

filplay strictly enforces the 21+ age requirement and will suspend any account where there is reasonable suspicion that the account holder is under 21 years of age. Gambling is addictive. Know when to stop. If you believe you may have a gambling problem, please visit our Responsible Gaming page for resources and support.

Termination and Suspension

filplay reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms;
• Failure to satisfy or maintain eligibility requirements;
• Suspected fraudulent, illegal, or abusive activity;
• Regulatory requirement or instruction from a competent authority;
• Extended account inactivity (as defined in filplay's inactivity policy).

Upon termination, any real-money balance remaining in your account (after deduction of any bonus funds and amounts subject to investigation) will be returned to you via your registered payment method, subject to completion of any outstanding KYC or verification requirements.

You may close your filplay account at any time by contacting customer support. Voluntary account closure does not affect any obligations already incurred under these Terms.

Amendments to These Terms

filplay reserves the right to amend, update, or replace these Terms at any time. Where changes are material, filplay will provide reasonable notice to registered players via email or an in-platform notification prior to the changes taking effect.

Your continued use of the filplay Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 11.

Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and filplay, both parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of Makati City, Metro Manila, Philippines.

Nothing in this clause shall prevent filplay from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the filplay Platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the filplay Platform
• Response Time: We aim to respond to all written enquiries within 48 hours

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page or contact support directly.