At filplay, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a Filipino player.
These highlights summarize our key privacy commitments. Please read the full policy below for complete details.
filplay uses industry-standard SSL encryption and secure server infrastructure to protect your personal and financial data from unauthorized access at all times.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by filplay at any time.
filplay does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the filplay platform.
filplay complies with the Philippine Data Privacy Act (Republic Act No. 10173) and all applicable PAGCOR data handling requirements for licensed online gaming operators.
filplay uses cookies strictly for platform functionality, session management, and analytics. We explain exactly what cookies we use and give you control over non-essential ones.
You can opt out of filplay marketing communications at any time. We will never send you unsolicited messages, and we make unsubscribing straightforward and immediate.
Your Privacy Matters: This Privacy Policy applies to all personal data collected by filplay through the filplay.net website, mobile applications, and any related services. By using the filplay platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the platform.
filplay ("filplay," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the filplay platform ("Platform"). This Privacy Policy ("Policy") describes how filplay collects, processes, stores, shares, and protects personal data in connection with your use of the Platform, including the filplay website at filplay.net, any associated mobile applications, and all related services.
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). filplay is registered as a personal information controller under the DPA.
This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by filplay in connection with the Platform. It should be read alongside filplay's Terms & Conditions and Responsible Gaming Policy.
filplay collects personal data that is necessary for the operation of the Platform, compliance with legal obligations, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration form, KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address | Registration form, account settings |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Cashier / payment processing |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatic collection via cookies and server logs |
| Usage Data | Games played, bet history, login timestamps, feature interactions | Platform activity tracking |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Verification Data | Copies of government-issued IDs, selfies for liveness checks, proof of address | KYC / AML compliance process |
filplay does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive data is collected, it is handled with heightened security measures in accordance with the DPA.
filplay processes your personal data for the following purposes:
filplay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
filplay processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
filplay does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom filplay shares personal data are required to handle such data in accordance with the DPA and filplay's data protection standards. filplay does not transfer personal data outside the Philippines except where necessary and subject to appropriate safeguards.
filplay retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, filplay will securely delete or anonymize your personal data in accordance with its data disposal procedures.
filplay uses cookies and similar tracking technologies on the Platform to ensure proper functionality, enhance your user experience, and gather analytics data. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the filplay Platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by filplay. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
filplay will respond to all verified data subject requests within thirty (30) days of receipt. We may require proof of identity before processing any request to protect against unauthorized access to your data.
filplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While filplay takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are encouraged to use a strong, unique password for your filplay account and to enable any available two-factor authentication features.
The filplay Platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. filplay does not knowingly collect personal data from individuals under the age of 21.
If filplay becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the filplay Platform, please contact our support team immediately at [email protected].
filplay employs age verification procedures during the registration process and reserves the right to request additional proof of age at any time. Accounts where age cannot be verified will be suspended pending resolution.
The filplay Platform may contain references to third-party services, such as licensed payment providers and game software suppliers. filplay is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of filplay.
filplay's Privacy Policy applies solely to data collected and processed by filplay through the filplay Platform. It does not extend to data collected by third-party payment processors, game providers, or any other external services, even where those services are integrated into or accessible through the Platform.
filplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where changes are material, filplay will notify registered players via email or an in-platform notification prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the filplay Platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how filplay protects your data.
filplay has appointed a Data Protection Officer ("DPO") in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by filplay, please contact our DPO:
If you are not satisfied with filplay's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For more information about your rights under the DPA, visit the NPC's official resources.
For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please visit our Responsible Gaming page or contact our support team directly.
Now that you know how filplay protects your privacy, enjoy our full range of casino games with complete peace of mind. 21+ only. Play responsibly.
21+ Only | PAGCOR Regulated | Gambling is addictive. Know when to stop.